FAQs & Commonly Asked Questions

Get Informed

Operating Hours

We currently operate on Saturday's and Sunday's, with our standard operating times being from 6:00am to 8:00pm.
Events outside of the standard times will incur a small additional fee.
Accurate quotes available upon enquiry.
Enquires welcome anytime.

Service Locations

We service Toowoomba down to the Lockyer Valley and everywhere in between.
We can travel outside of these locations for a travel fee, depending on our availability and the distance.
Enquire for an accurate quote or more information about our service locations and travel fees.

All you need to know about our balloons

Balloons can last for weeks if kept out of the sun, we do recommend using your balloons within the first 48 hours for the best results.
Balloons can oxidise in the sun causing them to lose their size, shape and colour.
We use balloon shine on most of our balloon products, unless you opt for a matte look.
Balloons are yours to keep after an event, we do offer a deflation service at a small fee if required.

Terms & Conditions

A to Z Events & Hire are not liable for any damage or loss incurred due to the misuse, abuse or overload of our equipment by the client or attendees to their event.
Any damages or loss of our equipment must be reported to A to Z Events & Hire immediately.
The client booking is responsible for any replacement or repair costs associated with damaged incurred during the event.
A security bond fee of $50.00 is charged to all bookings that include hire equipment. This is refunded upon the pack down of the event with no loss or damages assessed. If repairs or replacements exceed this amount, the client will be invoiced for the remainder amount. This term is agreed to by the client when booking with A to Z Events & Hire.

Set up & pack down timeframes.

Our set up timeframes are not included in your hire times. The amount of time that we require for your event set up varies based on what services you have booked with us. We require a minimum of 1 hour for set ups of our basic packages. Set up and pack down times will be outlined once your booking is confirmed.
If your event exceeds the timeframe you have booked for, you will be required to pay an additional fee.

How to book & recommended booking notice

For all bookings and enquiries, we ask that you contact us directly with you event location, date and summary of what service you would like. You can do this through our 'contact us' section, via email, Facebook or Instagram.
We recommend you contact us in the early stages of your event planning to secure you date.
We currently accept booking up to 6 months in advance.
If you haven't contacted us in advance, that is okay! Send us an enquiry and we can check our availability and our inventory.

Deflation Service

Our deflation service is for those who do not wish to keep the balloons after the event has concluded. We deflate and dispose of all balloons, leaving you with zero pack down or clean up.

If you have not purchased the deflation service, the balloons will be left with you. Please keep this in mind when in public locations or venues.