FAQs & Commonly Asked Questions
Get Informed
Operating Hours
We currently operate on Friday evenings, Saturday's and Sunday's, with our standard operating times being from 6:00am to 8:00pm, 4:00pm to 8:00pm Friday's.
Weekday booking enquiries are welcome but may not always be available.
Events outside of the standard times will incur a small additional fee.
Accurate quotes available upon enquiry.
Enquires welcome anytime.
Service Locations
We service Toowoomba down to the Lockyer Valley and everywhere in between.
We can travel outside of these locations for a travel fee, depending on our availability and the distance.
Enquire for an accurate quote or more information about our service locations and travel fees.
All you need to know about our balloons
Balloons can last for weeks if kept out of the sun, we do recommend using your balloons within the first 48 hours for the best results.
Balloons can oxidise in the sun causing them to lose their size, shape, colour, and can lead to popping. This is important to consider when picking your event location. A to Z will not be held responsible for how balloons last in direct sunlight, heat or around open flames/heating.
We use balloon shine on most of our balloon products, unless you opt for a matte look.
If your event will be in direct sunlight and heat, we will recommend not using balloon shine as this can speed up the oxidising process.
Balloons are yours to keep after an event. We are happy to cut balloon garlands into smaller sections to help with your transport, alternatively, we do offer a deflation service at a small fee if required.
Terms &Â Conditions
Loss & Damages:
A to Z Events & Hire are not liable for any damage or loss incurred due to the misuse, abuse or overload of our equipment by the client or attendees to their event.
Any damages or loss of our equipment must be reported to A to Z Events & Hire immediately.
The client booking is responsible for any replacement or repair costs associated with damaged incurred during the event.
A security bond fee of $50.00 is charged to all bookings that include hire equipment. This is refunded upon the pack down of the event with no loss or damages assessed. If repairs or replacements exceed this amount, the client will be invoiced for the remainder amount. This term is agreed to by the client when booking with A to Z Events & Hire.
Cancellations & rescheduling:
Free cancellations are available 8 weeks prior to your event date. After this time, your deposit is non-refundable. If you paid for your booking in full, A to Z will refund you, minus the deposit amount if cancelled 48 hours prior to your event date. No refunds will be provided for cancellations 48 hours or less prior to your event.
Rescheduling is available up to 3 weeks prior to your event booking. Re-scheduling outside of this timeframe may result in an additional fee .
A to Z do try to be as flexible as possible but due to product purchases, required prep work for your event, and securing your date, refunds are not always possible outside of the above stated timeframes.
These terms are agreed to by the client when booking with A to Z Events & Hire.
Set up & pack down timeframes.
Our set up timeframes are not included in your hire times. The amount of time that we require for your event set up varies based on what services you have booked with us. We require a minimum of 1 hour for set ups of our basic packages. Set up and pack down times will be outlined once your booking is confirmed.
If your event exceeds the timeframe you have booked for, you will be required to pay an additional fee.
How to book & recommended booking notice
Enquiry process:
For all bookings and enquiries, we ask that you contact us directly with you event location, date, time, and summary of what service you would like. You can do this through our 'contact us' section, via email, Facebook or Instagram.
We recommend you contact us in the early stages of your event planning to secure you date.
We currently accept bookings up to 6 months in advance.
If you haven't contacted us in advance, that is okay! Send us an enquiry and we can check our availability and our inventory.
Booking/Invoice process:
Once we have established what you vision is for your event, and you have agreed to the associated price, we will provide you with an invoice. This invoice states the basics of our terms and conditions (also outlined above). A 25% deposit is required to secure your event date, noting that your event date is not secured until this deposit has been received. By paying the invoice, you are agreeing to all of our terms and conditions.
Payments:
A to Z accept payments by direct bank deposit, with bank details provided on the invoice.
Once the 25% deposit fee is received, you have the freedom to pay the remainder in full when you would like or in smaller portions. We just ask that you send through a message when you have made a payment so we can track it accordingly. Final payment is due 48 hours prior to your event date, this is due to the prep work that is completed in this time leading into your event.
The security bond that is listed on the invoice is payable on the day of the event. This can be done via bank transfer or in cash and is then refunded the same way upon pack down with no damages.
Deflation Service
Our deflation service is for those who do not wish to keep the balloons after the event has concluded. We deflate and dispose of all balloons, leaving you with zero pack down or clean up.
If you have not purchased the deflation service, the balloons will be left with you. Please keep this in mind when in public locations or venues.